Brooke M. Pancoe, age 40, is Executive Vice President, Chief Human Resources Officer of Arrow Financial Corporation and Arrow Bank. Ms. Pancoe joined the Company in 2018 as Director of Human Resources. As Chief Human Resources Officer, Ms. Pancoe has executive oversight of the Company’s human resource strategies, which include organizational design and succession planning, talent acquisition and retention, performance management, professional development and compensation and benefits. Prior to joining the Company, Ms. Pancoe held various human resource management roles within the power generation and engineering services industry. Ms. Pancoe holds a bachelor’s degree in psychology from Clark University in Worcester, MA, and an MBA from the University at Albany. In addition, she maintains a certified professional human resources designation.