Brooke M. Pancoe, 38, is Executive Vice President, Chief Human Resources Officer of Arrow Financial Corporation and its two subsidiary banks, Glens Falls National Bank and Trust Company and Saratoga National Bank and Trust Company. Ms. Pancoe joined Arrow in 2018 as Director of Human Resources. As Chief Human Resources Officer, Ms. Pancoe has executive oversight of Arrow's human resource strategies, which include organizational design and succession planning, talent acquisition and retention, performance management, professional development and compensation and benefits. Before joining Arrow, Ms. Pancoe held various human resource management roles within the power generation and engineering services industry. Ms. Pancoe holds a bachelor’s degree in psychology from Clark University in Worcester, Mass., and an MBA from the University at Albany. In addition, she maintains a certified professional human resources designation.